Last updated November 2026
These are our standard terms for reserving and buying a puppy from us. They are here so that everything is clear, in writing, before you pay a deposit. We are always happy to talk through any part of them.
Reserving a puppy
A puppy is reserved only when we have received your deposit and confirmed the reservation to you in writing. Until then the puppy remains available.
Deposits are taken against a specific puppy or, where no litter has been born, against a place on our waiting list for a future litter. We will always tell you which applies before you pay.
What your puppy comes with
- Kennel Club registration, with the papers transferred into your name
- A five generation pedigree
- Vaccination record and worming record, up to date for the age of the puppy
- Microchip implanted and registered in your name
- A vet health check before collection
- A puppy pack with the food your puppy is used to and our care notes
- A written contract confirming these terms
Health
All of our breeding dogs are health tested and the results are shown on each dog's page. We will show you the test results for the parents of your puppy, and you are welcome to discuss them with your own vet before reserving.
We ask that you have your puppy examined by your own vet within 72 hours of collection. If your vet finds a serious pre-existing health problem, contact us straight away so we can agree the right outcome, which may include returning the puppy for a full refund of the purchase price.
Collection
Puppies leave us no earlier than eight weeks of age. We will give you a collection date when the litter is born and confirm it once the vet check has been done.
We do not send puppies by courier or transport unaccompanied. If you cannot collect in person we will discuss alternatives with you, but the puppy will not leave before it is ready.
The right home
We reserve the right to decline a sale, and to refund a deposit in full, if we do not believe a home is right for the puppy. This is rare, and it is always about the dog's welfare rather than anything else.
Our contract asks that if you can ever no longer keep your dog, you contact us first so we can help rehome it. We would much rather the dog came back to us than ended up in circumstances we would not choose.
If plans change
If you need to cancel a reservation before collection, please tell us as soon as you can. Deposits are non-refundable once a puppy has been allocated to you, because that place has been held and other buyers turned away, but we will always do what we reasonably can, including moving your deposit to a future litter where the timing allows.
If we are unable to supply a puppy for any reason, your deposit is refunded in full. To discuss any of this, email hello@moorsbarrowhallgundogs.co.uk and we will come straight back to you.